188bet limit enquiry – part 2

Click here, to read part 1

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PRO_GAMBLER: I have some issues when placing bets
PRO_GAMBLER: and I have been talking regarding this with your friend few days ago
PRO_GAMBLER: LTK***7X
PRO_GAMBLER: this is the conversation ID, unfortunately I still cannot bet, and I got no information from you
PRO_GAMBLER: could you please help me on this?
188betOperator: Thank you for the information.
188betOperator: As per checking, please be informed that on an on-going basis, we review our members’ bet limits and make appropriate adjustments. Members are advised to check their bet limits by checking the bet-slip when placing a bet on the site. The maximum bet amount will be shown on the bet slip
188betOperator: This is the Management’s decision and he maximum bet amount on your bet slip will stand.
PRO_GAMBLER: but have you read the conversation I had
PRO_GAMBLER: with your friend?
PRO_GAMBLER: because you simply repeat “copy, paste” formulas
PRO_GAMBLER: and my question is not about the limit
188betOperator: Yes, I did.
188betOperator: However, we can inform you that an increase of your bet limits cannot be facilitated and these will stay at the current levels. 188BET’s decision to limit your bet amount has been made in view of your account activities. Your 188BET account is being handled in line with 188BET Terms and Conditions.
PRO_GAMBLER: but we agreed for that
PRO_GAMBLER: previously
PRO_GAMBLER: my question is different
PRO_GAMBLER: please kindly check this, as I see you have not read the conversation
188betOperator: I have read your conversation with my colleagues.
PRO_GAMBLER: that I have a limit of 10 EUR on my account
PRO_GAMBLER: and I cannot bet this 10 EUR
PRO_GAMBLER: I do not want a increase
PRO_GAMBLER: so I do not know why you tell me it won’t be increased
PRO_GAMBLER: I just want this 10 EUR it shows
188betOperator: As per checking, the limit on your account has been applied 18/08/2013 and you were able to place a bet in reference to 654645674 on 18/08/2013.
PRO_GAMBLER: yes and the day before yesterday I tried to place like 5 bets for 10 EUR
188betOperator: The EUR 10 that has been limited to your account has then been used.
PRO_GAMBLER: and none of them worked
PRO_GAMBLER: for different games and outcomes
188betOperator: You will no longer be able to bet as you have used the EUR 10.
PRO_GAMBLER: if i pick a random event now
PRO_GAMBLER: on the betslip it show I can bet 10 EUR
PRO_GAMBLER: on it
PRO_GAMBLER: if I try I cannot
188betOperator: Sir, please listen carefully.
188betOperator: The bet limit applied to your account is the maximum bet that you can place and you have already used it.
188betOperator: This is not a bet limit per bet.
188betOperator: This is the maximum staje amount for your account.
PRO_GAMBLER: which means I will not be able to bet any more bets on my account?
188betOperator: Yes, that is correct.
PRO_GAMBLER: this makes sense at least
PRO_GAMBLER: why then if I pick a bet on the bet slip I have min 1 max 10?
188betOperator: We apologize for the confusion and we will raise this to the relevant department.
188betOperator: Are there any other concerns I may help you with?
PRO_GAMBLER: no, thank you for clarifying this

After a while… PRO_GAMBLER places 7 bets 1 EUR each for the same line. Eight bet failed and the same mistake was displayed. So another conversation started.

188betOperator: Your username is PRO_GAMBLER?
PRO_GAMBLER: Hi, yes
188betOperator: This is about placing bet issue.
188betOperator: Thank you
188betOperator: I will help you on that
PRO_GAMBLER: I have been talking to your friend 3 minutes ago
188betOperator: May I know what error message are you getting?
PRO_GAMBLER: LTK***7X
PRO_GAMBLER: could you check this conversation
PRO_GAMBLER: and also this one:
188betOperator: I see.
188betOperator: Let me check on that.
188betOperator: I see.
188betOperator: This is about the bet limit.
188betOperator: On an on-going basis, we review our members’ bet limits and make appropriate adjustments. Members are advised to check their bet limits by checking the bet-slip when placing a bet on the site. The maximum bet amount will be shown on the bet slip.
PRO_GAMBLER: yes I read it for a third time
PRO_GAMBLER: but your friend told me that I will not be able to place any more bets
PRO_GAMBLER: have you seen?
PRO_GAMBLER: since I have used my 10 EUR “on account” limit
188betOperator: We apologize as the information you received is accurate.
188betOperator: We can inform you that an increase of your bet limits cannot be facilitated and these will stay at the current levels. 188BET’s decision to limit your bet amount has been made in view of your account activities. Your 188BET account is being handled in line with 188BET Terms and Conditions.
PRO_GAMBLER: I believe it is not
PRO_GAMBLER: could you check my account
PRO_GAMBLER: PRO_GAMBLER now?
188betOperator: Sure.
PRO_GAMBLER: perfect, see that I have placed bets
PRO_GAMBLER: and they got accepted
188betOperator: I am checking it right now and I can confirm that the bet limit was imposed to your account.
188betOperator: This is a management decision upon reviewing your account.
PRO_GAMBLER: Dear 188betOperator, may I please describe you the issue in 2 sentences
PRO_GAMBLER: so that you may get better understanding what I am curious about really?
188betOperator: I apologize as I am now checking it.
188betOperator: Can I put you on hold for 5-10 minutes while I check it please?
PRO_GAMBLER: okay
188betOperator: Thank you
PRO_GAMBLER: just a word: my account got limited, no question about it, and I am fine with 10 EUR limit
PRO_GAMBLER: the issue was, I was trying to place 10 EUR bets and it was not possible, so your friend told me that this was actually “on account” limit and it is already used so consequently no more bets could be placed
PRO_GAMBLER: and now I placed 7×1 = 7 EUR bets and its fine
PRO_GAMBLER: the eight one is too much.
188betOperator: I’m sorry for the delay. I’ll be right with you.
188betOperator: Please bear with me. I will be right with you.
188betOperator: I apologize to have kept you waiting and thank you for patiently holding.
188betOperator: We apologize for this.
188betOperator: As per checking, the limit is per bet type and inc any case that you were not able to place a bet already, then it means you have placed the maximum bet on the said bet type.
PRO_GAMBLER: not correct
PRO_GAMBLER: my read is, when you limit the account you have an issue with currency conversion
PRO_GAMBLER: meaning it shows on a betslip min 1 max 10
188betOperator: I see.
PRO_GAMBLER: but actually not 10 EUR but 10 USD
PRO_GAMBLER: this would explain why I can place just 7 EUR
PRO_GAMBLER: not 8
PRO_GAMBLER: because it already exceeds 10 USD
PRO_GAMBLER: strange, because with non-limited account this is not the case
PRO_GAMBLER: you might wish to check on this
188betOperator: I apologize as the bet limit imposed to your account is for your currency.
PRO_GAMBLER: perhaps, anyway I can bet 7, not 10, no matter what is the event
188betOperator: But I will also check this to the proper department.
PRO_GAMBLER: so something went wrong on your side, and certainly it is not the reason you quote
PRO_GAMBLER: so please let me know of any updates regarding this
188betOperator: Once we got a feedback from them then we will update you to your registered email address.
PRO_GAMBLER: perfect, thanks a lot
PRO_GAMBLER: and have a nice day
188betOperator: That’s really sure, we will update.