188bet limit enquiry

The idea of this chat was to examine what is wrong with 188bet.com limiting Client’s accounts. Actually the account of interest got limited to 10 EUR, but it is not honored – meaning the Client Pro_Gambler deposited 20 EUR and wanted to actually bet 10 EUR on his limited account and it did not work. Enjoy!

I am 188bet operator, how may I assist you?
Your Issue ID for this chat is XYZ
PRO_GAMBLER: Hello
PRO_GAMBLER: I have a problem with placing bets
PRO_GAMBLER: 🙁
188bet operator: Hi there.
188bet operator: I’d be very glad to assist you with your concern.
188bet operator: For verification purposes, may I confirm if your member ID is PRO_GAMBLER?
PRO_GAMBLER: yes
PRO_GAMBLER: it is
188bet operator: Thank you.
PRO_GAMBLER: you are welcome
188bet operator: What problem you have encountered?
PRO_GAMBLER: basically I have betting a lot
PRO_GAMBLER: and now I have min stake = 1
PRO_GAMBLER: and max stake = 10
188bet operator: I see.
PRO_GAMBLER: 🙁
PRO_GAMBLER: and when I want to bet for 20 I cannot bet
188bet operator: 188BET’s decision to limit your bet amount has been made in view of your account activities. Your 188BET account is being handled in line with 188BET Terms and Conditions.
PRO_GAMBLER: but there is another problem
188bet operator: We can inform you that an increase of your bet limits cannot be facilitated and these will stay at the current levels.
PRO_GAMBLER: okay
PRO_GAMBLER: but today I was thinking
PRO_GAMBLER: that
PRO_GAMBLER: 10 EUR
PRO_GAMBLER: is actually okay
PRO_GAMBLER: you know, just to have fun when watching a football game
PRO_GAMBLER: so I deposited 20 EUR
PRO_GAMBLER: and wanted to play actually for 10 EUR
PRO_GAMBLER: and see what happens

PRO_GAMBLER: this is I think against the terms and conditions
188bet operator: May I ask if you have tried to clear the cache of your browser?
PRO_GAMBLER: yes
PRO_GAMBLER: many times actually
PRO_GAMBLER: and I tried many browsers
PRO_GAMBLER: none worked
188bet operator: I see.
188bet operator: Please note that clearing the cache of your browser would not fix the problem.
188bet operator: I can explain to you further.
188bet operator: To clarify, bet settings are per event. For example, let’s say Miami Heat & Celtic are playing today.
188bet operator: If you had maximum bet settings limited to say EUR 10, then you can only place a total accumulated bet amount of EUR 10 for this event, regardless of the game type (Moneyline, Asian Handicap etc.).
PRO_GAMBLER: this was my first bet
PRO_GAMBLER: I have not been playing for many weeks
188bet operator: Once the bet amount for this event has exceeded, you will not be able to bet any further on this event. Therefore, please note that if an event is playing next week, and you have already used up my EUR 10 on this event today, you will still not be able to place a further EUR 10 on the same event tomorrow. I hope this clarifies how the bet settings work for you.
PRO_GAMBLER: yes it does, but it does not explain
PRO_GAMBLER: this issue
PRO_GAMBLER: I deposited 20 EUR, wanted to play for 10
PRO_GAMBLER: which is inside the limit range I have
PRO_GAMBLER: and I cannot
PRO_GAMBLER: I placed none bets whatsoever for that event ever before
188bet operator: Sir, the match provided above are only example.
PRO_GAMBLER: I understand
PRO_GAMBLER: but I do not understand why I cannot place 10 EUR bet
PRO_GAMBLER: if I have 10 EUR limit
188bet operator: Bet limit settings are per event.
188bet operator: If you had maximum bet settings limited to say EUR 10, then you can only place a total accumulated bet amount of EUR 10 for this event, regardless of the game type (Moneyline, Asian Handicap etc.).
PRO_GAMBLER: good
188bet operator: Once the bet amount for this event has exceeded, you will not be able to bet any further on this event.
188bet operator: Therefore, please note that if an event is playing next week, and you have already used up the EUR 10 on this event today, you will still not be able to place a further EUR 10 on the same event tomorrow.
PRO_GAMBLER: do you understand that I have not exceeded that 10 EUR
PRO_GAMBLER: ?
188bet operator: May I please put you on hold for one to ten minutes while I check on your query?
PRO_GAMBLER: okay
188bet operator: Thank you.
188bet operator: I appreciate that you have waited patiently.
188bet operator: As per further checking on your account, you have already maximized the bet limit for that particular event.
188bet operator: We regret but increasing your bet limit would not be possible.
PRO_GAMBLER: that was my first and only bet
PRO_GAMBLER: on that event
PRO_GAMBLER: so what is that I do not understand here?
PRO_GAMBLER: if I have 10 EUR limit
PRO_GAMBLER: and I want to actually bet 10 EUR
PRO_GAMBLER: what is wrong about it?
PRO_GAMBLER: now I pick another event
PRO_GAMBLER: whatever, each one
PRO_GAMBLER: and I try 9.9 EUR
PRO_GAMBLER: or 9 EUR
PRO_GAMBLER: and it also does not work
PRO_GAMBLER: no matter what I choose
PRO_GAMBLER: so please provide me with an explanation
PRO_GAMBLER: because I do not understand
PRO_GAMBLER: I tried Czech Republic-Germany live for 9.99 EUR, did not work
PRO_GAMBLER: afterwards 9 EUR, did not work
PRO_GAMBLER: just a random event, and no matter what I choose and I try to bet within my limit range
PRO_GAMBLER: it does not work.
188bet operator: I will need to further check on this one.
PRO_GAMBLER: please do so, because I mean it is not clear at all
188bet operator: To confirm with the proper department.
188bet operator: However, we would need more time on this one.
PRO_GAMBLER: I acknowledge that you have all the right to limit my account as a private Company
188bet operator: Rest assured that you will be emailed for any updates.
PRO_GAMBLER: but once you do so and it says 10
PRO_GAMBLER: you know it’s good if it was 10 indeed
PRO_GAMBLER: perfect, thank you
 

To be continued…